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Hearing Loop

The surgery has a portable hearing loop for patients hard of hearing with a hearing aid to use. If you would like to use this when you attend the surgery, either in reception or while seeing the Doctor or nurse, please let reception know. You will need to switch your hearing aid to the ‘T’ position.

Why not join our patient participation group?

We have set up a Patient Participation Group (PPG).  This new Patients' and Carers' Group will meet at our practice on a regular basis and we hope that you would be able to join us for our first meeting.  any patient and/or carer who is registered with our practice can join our PPG.  The membership is open and we are encouraging our patients to join the group in order to engage with our staff and help us provide the best services for you.  Please note this is a VOLUNTARY activity.

We held our first meeting in November 2015 and will be having our next one shortly.  The following staff members will be present at the meeting:-

  • General Practitioner (GP)
  • Practice Manager
  • Member of the Administration Team
  • Member of Having CCG.

Refreshments will be made available for attendees and the meeting will last no longer than an hour and a half.

Please speak to a member of the reception team if you are interested in attending the next meeting.




Repeat Prescription Requests/Online Appointment Booking

We are delighted to be able to offer online appointment bookings.  In addition patients will be able to request their repeat prescriptions electronically.  To register you will need to come into the Surgery with photo identification (driver's licence or passport) and we will arrange for your access to be provided for these services.

Online Patient Services

— has been replaced with

—Patient services is faster, easy to use and works perfectly on smartphones, tablets as well as your computer. —You will be able to view your medication history and allergies as well as ordering prescriptions and booking/cancelling appointments as previously

NHS Go - Developed by young people for young people

Health information and advice for young people in London. Sexual Health Week. Find out everything you need to know about sexually transmitted infections, ...

NHS Go is the new way to get free, 24/7 access to health information that helps young people take control of their health


Loan of Blood Pressure Machines

Please could all patients ensure that if one of our blood pressure machines is loaned to you for monitoring your blood pressure at home, that it is returned promptly after 1 week and in the condition it was loaned.  There is a waiting list for these machines.

 Welcome to Western Road

A long-established teaching practice, we aim to offer the highest standard of patient-centred care while helping to develop the next generation of doctors.

We run clinics for the management of chronic diseases such as asthma and diabetes, and offer a  variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

NHS Choices - Please leave a review of the care you have had at the surgery

Friends and Family Test - take part in our anonymous survey

Join our patient participation group and have your say for information about your symptoms, medication or diagnosis






Do I need antibiotics?...advice leaflet 

Looking after your child with a cough, cold or earache...advice leaflet

Update your clinical record-eg add a blood pressure reading

Am I eligible for a shingles vaccination?



Online Appointments:  We offer an online appointment booking service.  In addition patients will be able to request their repeat prescriptions electronically.  To register you will need to come into the Surgery with photo identification (driver's licence or passport) and we will arrange for your access to be provided for these services.

Use of e-mail  *** Notice to all patients ***

Please be aware - if you share your e-mail address with someone else then any information we send you may be seen by them. It may seem obvious but it would be very easy for us to send information we think is confidential only for you to have it read by someone else in the family.

Electronic Prescription Service (EPS) 

We use EPS to make collecting prescriptions easier and more convenient for you. The service requires you to ‘nominate’ the chemist of your choice to receive your electronic prescription. This could save you a trip to the surgery to collect a prescription. 

Patient nomination request form

Online Prescriptions

Important: We have changed the system for ordering repeat prescriptions.

See a GP out-of-hours.Havering 'hub' sites offer GP service

you can see a GP locally from

6.30pm-10.00pm on weekdays

12.00pm-6.00pm Saturday and Sunday

Book an appointment directly - tel 020-3770 1888 or dial 111

2.00pm-9.00pm Monday to Friday 

9.00am-5.00pm Saturday and Sunday

Hub Sites:

North Street Medical Care 274 North Street, Romford. RM1 4QJ

Rosewood Medical Practice 30 Astra Close, Hornchurch.  RM12 5NJ

NHS 111 Service

NHS 111 is designed to make it easier for you to access local NHS healthcare services.

Call 111 when you need medical help fast but it’s not a 999 emergency.  


How to Register a Birth or Death

The walk in service for Death Registrations is no longer available at Havering Register Office.

Appointments to register a death need to be booked online using the self-serve portal:

The service is quick and easy to use. Please register an account and then you may select a convenient date and time to book. You MUST have the Death Certificate available or permission from the Coroner (if applicable) before the appointment is booked.

Appointments for Death Registrations are held at:

South Essex Crematorium
Ockendon Road
Corbets Tey
RM14 2UY

NB: The Register Office is not based at the South Essex Crematorium.  Please do not contact the crematorium directly. The staff at South Essex Crematorium are unable to assist with queries or the booking of appointments. The Registrar works at this office set days per week and is there for pre-booked appointments ONLY.

(Site updated 23/01/2017)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website