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Noticeboard

Notice to patients:

We have been informed that Patient services website is currently experiencing some downtime - For those patients having difficulties using Patient services online today please telephone the surgery on 01708 775300 to book appointments. Repeat medication requests can be sent to the following email address: havccg.westernroad@nhs.net 

We apologise for any inconvenience caused to you.

Car Parking Fines

The dentist surgery upstairs have installed cameras on their side of the car park. This is clearly marked as “dental patients’ car park” above their entrance.We have been informed that Patient services website is currently experiencing some downtime - For those patients having difficulties using the Patient services website today please send any repeat medication requests to havccg.westernroad@nhs.net 

 

If you park in the dentist car park

they will send you  a fine of £100

 

This is being monitored by an external company who initiate the fines, on behalf of the dentists.

 

 

TEST RESULTS: 

Please telephone the surgery after 4pm Monday to Friday:-

PATIENTS WHO HAVE HAD TESTS, SUCH AS BLOOD TESTS, NEED TO CONTACT THE SURGERY ON 01708 775300 TO OBTAIN THE RESULTS OF THE TESTS. 

DO IT ONLINE: REGISTER TODAY and start using Online Patient Services.

—www.patientservices.co.uk

—Patient Services is faster, easy to use and works perfectly on smartphones, tablets as well as your computer. —You will be able to view your medication history and allergies as well as ordering prescriptions and booking/cancelling appointments. 

THINKING OF JOINING ONLINE SERVICES?  ... POP INTO THE SURGERY WITH 2 FORMS OF ID (ONE TO INCLUDE PHOTO ID) I.E.  PASSPORT AND DRIVING LICENSE AND A BANK STATEMENT SHOWING REGISTERED ADDRESS DATED WITHIN THE LAST  3 MONTHS, FILL IN A CONSENT FORM, RECEIVE YOUR REGISTRATION LETTER AND YOU'RE READY TO START USING ONLINE SERVICES.

PLEASE SPEAK TO ONE OF OUR RECEPTION TEAM FOR FURTHER INFORMATION.

SMS Text Messaging Appointment Reminders:  The sugery now has the option to send SMS Text Messaging Appointment Reminders to patients .... Please could we ask that you contact the surgery with any changes to your mobile nos. since registering.  It is important that we have the correct mobile no. for each patient to avoid appointment reminders being sent out to incorrect nos.  Thank you.

Hearing Loop

The surgery has a portable hearing loop for patients hard of hearing with a hearing aid to use. If you would like to use this when you attend the surgery, either in reception or while seeing the Doctor or nurse, please let reception know. You will need to switch your hearing aid to the ‘T’ position.

Why not join our patient participation group?

We have set up a Patient Participation Group (PPG).  This new Patients' and Carers' Group will meet at our practice on a regular basis and we hope that you would be able to join us for our first meeting.  any patient and/or carer who is registered with our practice can join our PPG.  The membership is open and we are encouraging our patients to join the group in order to engage with our staff and help us provide the best services for you.  Please note this is a VOLUNTARY activity. Refreshments will be made available for attendees and the meeting will last no longer than an hour and a half. Please speak to a member of the reception team if you are interested in attending the next meeting.

 

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Repeat Prescription Requests/Online Appointment Booking

We are delighted to be able to offer online appointment bookings.  In addition patients will be able to request their repeat prescriptions electronically.  To register you will need to come into the Surgery with photo identification (driver's licence or passport) and we will arrange for your access to be provided for these services.

 

NHS Go - Developed by young people for young people

Health information and advice for young people in London. Sexual Health Week. Find out everything you need to know about sexually transmitted infections, ...

NHS Go is the new way to get free, 24/7 access to health information that helps young people take control of their health www.nhsgo.uk/

 

Loan of Blood Pressure Machines

Please could all patients ensure that if one of our blood pressure machines is loaned to you for monitoring your blood pressure at home, that it is returned promptly after 1 week and in the condition it was loaned.  There is a waiting list for these machines.

Contact Details

Surgery E-Mail Address:  havccg.westernroad@nhs.net

Address book Address

99 Western Road
Romford
Essex
RM1 3LS

Telephone Numbers Telephone Numbers

Telephone:
01708 775300
Emails received will only be opened between 8am-4pm Mon-Fri
havccg.westernroad@nhs.net
Out of Hours:
0845 075 0496
Red buildingNHS Havering
Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

 
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