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Noticeboard

Notice to patients:

We have been informed that Patient services website is currently experiencing some downtime - For those patients having difficulties using Patient services online today please telephone the surgery on 01708 775300 to book appointments. Repeat medication requests can be sent to the following email address: havccg.westernroad@nhs.net 

We apologise for any inconvenience caused to you.

Car Parking Fines

The dentist surgery upstairs have installed cameras on their side of the car park. This is clearly marked as “dental patients’ car park” above their entrance.We have been informed that Patient services website is currently experiencing some downtime - For those patients having difficulties using the Patient services website today please send any repeat medication requests to havccg.westernroad@nhs.net 

 

If you park in the dentist car park

they will send you  a fine of £100

 

This is being monitored by an external company who initiate the fines, on behalf of the dentists.

 

 

TEST RESULTS: 

Please telephone the surgery after 4pm Monday to Friday:-

PATIENTS WHO HAVE HAD TESTS, SUCH AS BLOOD TESTS, NEED TO CONTACT THE SURGERY ON 01708 775300 TO OBTAIN THE RESULTS OF THE TESTS. 

DO IT ONLINE: REGISTER TODAY and start using Online Patient Services.

—www.patientservices.co.uk

—Patient Services is faster, easy to use and works perfectly on smartphones, tablets as well as your computer. —You will be able to view your medication history and allergies as well as ordering prescriptions and booking/cancelling appointments. 

THINKING OF JOINING ONLINE SERVICES?  ... POP INTO THE SURGERY WITH 2 FORMS OF ID (ONE TO INCLUDE PHOTO ID) I.E.  PASSPORT AND DRIVING LICENSE AND A BANK STATEMENT SHOWING REGISTERED ADDRESS DATED WITHIN THE LAST  3 MONTHS, FILL IN A CONSENT FORM, RECEIVE YOUR REGISTRATION LETTER AND YOU'RE READY TO START USING ONLINE SERVICES.

PLEASE SPEAK TO ONE OF OUR RECEPTION TEAM FOR FURTHER INFORMATION.

SMS Text Messaging Appointment Reminders:  The sugery now has the option to send SMS Text Messaging Appointment Reminders to patients .... Please could we ask that you contact the surgery with any changes to your mobile nos. since registering.  It is important that we have the correct mobile no. for each patient to avoid appointment reminders being sent out to incorrect nos.  Thank you.

Hearing Loop

The surgery has a portable hearing loop for patients hard of hearing with a hearing aid to use. If you would like to use this when you attend the surgery, either in reception or while seeing the Doctor or nurse, please let reception know. You will need to switch your hearing aid to the ‘T’ position.

Why not join our patient participation group?

We have set up a Patient Participation Group (PPG).  This new Patients' and Carers' Group will meet at our practice on a regular basis and we hope that you would be able to join us for our first meeting.  any patient and/or carer who is registered with our practice can join our PPG.  The membership is open and we are encouraging our patients to join the group in order to engage with our staff and help us provide the best services for you.  Please note this is a VOLUNTARY activity. Refreshments will be made available for attendees and the meeting will last no longer than an hour and a half. Please speak to a member of the reception team if you are interested in attending the next meeting.

 

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Repeat Prescription Requests/Online Appointment Booking

We are delighted to be able to offer online appointment bookings.  In addition patients will be able to request their repeat prescriptions electronically.  To register you will need to come into the Surgery with photo identification (driver's licence or passport) and we will arrange for your access to be provided for these services.

 

NHS Go - Developed by young people for young people

Health information and advice for young people in London. Sexual Health Week. Find out everything you need to know about sexually transmitted infections, ...

NHS Go is the new way to get free, 24/7 access to health information that helps young people take control of their health www.nhsgo.uk/

 

Loan of Blood Pressure Machines

Please could all patients ensure that if one of our blood pressure machines is loaned to you for monitoring your blood pressure at home, that it is returned promptly after 1 week and in the condition it was loaned.  There is a waiting list for these machines.

 Welcome to Western Road

A long-established teaching practice, we aim to offer the highest standard of patient-centred care while helping to develop the next generation of doctors.

We run clinics for the management of chronic diseases such as asthma and diabetes, and offer a  variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

NHS Choices - Please leave a review of the care you have had at the surgery

Friends and Family Test - take part in our anonymous survey

Join our patient participation group and have your say 


Patient.co.uk for information about your symptoms, medication or diagnosis

Looking after your child with a cough, cold or earache...advice leaflet

Update your clinical record-eg add a blood pressure reading

Do I need antibiotics?......advice leaflet to download

Am I eligible for a shingles vaccination?


GP Online services

Save time – do it online!   GP online services give patients the option to book appointments, request repeat prescriptions and view their GP records, using their computer, tablet or smartphone rather than having to phone or visit their practice.

If you are not already registered for GP online services please let a member of the practice team know you would like to use this service

We offer appointments booking/cancellation and repeat prescription services online. To access these please register in the surgery, and bring photo ID with you-driving licence or passport.

We offer GP advice by e-mail, on havccg.westernroad@nhs.net If you contact us we will endeavour to have it answered within 2 working days by the most appropriate doctor or nurse. Please ensure you are happy with confidential information being sent back to the e-mail account you are using. Please don't use e-mail for advice in an emergency.

 


Electronic Prescription Service (EPS) 

We use EPS to make collecting prescriptions easier and more convenient for you. The service requires you to ‘nominate’ the chemist of your choice to receive your electronic prescription. This could save you a trip to the surgery to collect a prescription. 

Patient nomination request form

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CCG Prescribing Changes July 2017 

Changes are being introduced to what we will be able to prescribe. So that we can protect funding for the most essential NHS services for local people – things like emergency and cancer care – maternity and mental health services, your local NHS has stopped funding and prescribing some medicines and procedures.

Read the full guidelines and changes here.

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Travel Vaccinations:  For the foreseeable future we are unable to offer any new travel vaccine appointments. Travel vaccine clinics are available at several local pharmacies.

Please CLICK on link below for list of available pharmacies locally:

List of Local Pharmacies

  


See a GP out-of-hours. Havering 'hub' sites offer GP services out of hours.

North Street Medical Care. 274 North Street, Romford. RM1 4QJ

Rosewood Medical Practice. 30 Astra Close, Hornchurch.  RM12 5NJ

 6.30pm-10.00pm on weekdays

12.00pm-6.00pm Saturday and Sunday 

Book an appointment directly - tel 020-3770 1888 or 111

2.00pm-9.00pm Monday to Friday,  9.00am-5.00pm Saturday and Sunday. 

 


Friends & Family Test

Would you recommend our service to your friends and family?  Please click here to complete the questionnaire  

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help NHS England to improve services for everyone. 

Your answer is voluntary. But if you do answer, your feedback will provide valuable information for your hospital to celebrate good practice, and identify opportunities to make improvements.

NHS 111

Call 111 when you need medical help fast but it’s not a 999 emergency.  


CHANGED YOUR CONTACT DETAILS? 

Please inform the surgery when you  have changed your address, telephone number or email address.

If your GP does not have an accurate record of your name and address, telephone number and email address then your GP or hospital may not be able to contact you with important information about your health and services at the surgery.
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(Site updated 06/12/2017)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website