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Hearing Loop

The surgery has a portable hearing loop for patients hard of hearing with a hearing aid to use. If you would like to use this when you attend the surgery, either in reception or while seeing the Doctor or nurse, please let reception know. You will need to switch your hearing aid to the ‘T’ position.

Day Lewis Pharmacy, Hornchurch Please be aware that Day Lewis Pharmacy in Hornchurch closes at 2:30pm on Saturdays please make sure you pick up your prescriptions before the pharmacy closes.


We have set up a Patient Participation Group (PPG).  This new Patients' and Carers' Group will meet at our practice on a regular basis and we hope that you would be able to join us for our first meeting.  any patient and/or carer who is registered with our practice can join our PPG.  The membership is open and we are encouraging our patients to join the group in order to engage with our staff and help us provide the best services for you.  Please note this is a VOLUNTARY activity.

We are holding our first meeting at the end of November at Western Road Medical Centre.  The following staff members will be present at the meeting:-

  • General Practitioner (GP)
  • Practice Manager
  • Member of the Administration Team
  • Member of Having CCG.

Refreshments will be made available for attendees and the meeting will last no longer than an hour and a half.

Please speak to a member of the reception team if you are interested in attending our first meeting or would like to join the Patient Participation Group (PPG).

Thank you.




Repeat Prescription Requests/Online Appointment Booking

We are delighted to be able to offer online appointment bookings.  In addition patients will be able to request their repeat prescriptions electronically.  To register you will need to come into the Surgery with photo identification (driver's licence or passport) and we will arrange for your access to be provided for these services.

**** Meningitis ACWY will be available  from the 10th September 2015 - limited stock available  .... please telephone the surgery to book your appointment   ****

Loan of Blood Pressure Machines

Please could all patients ensure that if one of our blood pressure machines is loaned to you for monitoring your blood pressure at home, that it is returned promptly after 1 week and in the condition it was loaned.  There is a waiting list for these machines.

 Welcome to Western Road

A long-established teaching practice, we aim to offer the highest standard of patient-centred care while helping to develop the next generation of doctors.

We run clinics for the management of chronic diseases such as asthma and diabetes, and offer a  variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

Read our results in the national GP Patient Survey

Friends and Family Test - take part in our anonymous survey

Join our patient participation group and have your say for information about your symptoms, medication or diagnosis





Do I need antibiotics?...advice leaflet ....Our antibiotics policy

Looking after your child with a cough, cold or earache...advice leaflet

Update your clinical record-eg add a blood pressure reading

Online Appointments:  We offer an online appointment booking service.  In addition patients will be able to request their repeat prescriptions electronically.  To register you will need to come into the Surgery with photo identification (driver's licence or passport) and we will arrange for your access to be provided for these services.

Use of e-mail  *** Notice to all patients ***

Please be aware - if you share your e-mail address with someone else then any information we send you may be seen by them. It may seem obvious but it would be very easy for us to send information we think is confidential only for you to have it read by someone else in the family.

Electronic Prescription Service (EPS) 

We use EPS to make collecting prescriptions easier and more convenient for you. The service requires you to ‘nominate’ the chemist of your choice to receive your electronic prescription. This could save you a trip to the surgery to collect a prescription. 

Patient nomination request form

Online Prescriptions

Important: We have changed the system for ordering repeat prescriptions.

See a GP out-of-hours.Havering 'hub' sites offer GP service

you can see a GP locally from

6.30pm-10.00pm on weekdays

12.00pm-6.00pm Saturday and Sunday

Book an appointment directly - tel 020-3770 1888 or dial 111

2.00pm-9.00pm Monday to Friday 

9.00am-5.00pm Saturday and Sunday

Hub Sites:

North Street Medical Care 274 North Street, Romford. RM1 4QJ

Rosewood Medical Practice 30 Astra Close, Hornchurch.  RM12 5NJ

NHS 111 Service

NHS 111 is designed to make it easier for you to access local NHS healthcare services.

Call 111 when you need medical help fast but it’s not a 999 emergency.  

How to Register a Birth or Death

The walk in service for Death Registrations is no longer available at Havering Register Office.

Appointments to register a death need to be booked online using the self-serve portal:

The service is quick and easy to use. Please register an account and then you may select a convenient date and time to book. You MUST have the Death Certificate available or permission from the Coroner (if applicable) before the appointment is booked.

Appointments for Death Registrations are held at:

South Essex Crematorium
Ockendon Road
Corbets Tey
RM14 2UY

NB: The Register Office is not based at the South Essex Crematorium.  Please do not contact the crematorium directly. The staff at South Essex Crematorium are unable to assist with queries or the booking of appointments. The Registrar works at this office set days per week and is there for pre-booked appointments ONLY.

(Site updated 20/04/2016)
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